CONTACT / PRIVACY / RETURNS / TERMS & CONDITIONS

Menu

RETURN AND REFUND POLICY

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within I4 days without giving notice.

The cancellation period:

  • Will end I4 days from the date of purchase when you purchased a service;
  • Will end I4 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or Will end I4 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
  • To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period.

To cancel, contact us by email at info@theillustratedcandle.com.

You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

Custom or personalised goods;

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods.
We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer.
Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of I4 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods.
If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract.
We will reimburse to you any amount you have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Goods

Refund requests must be made within I4 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good arrived broken. (Please provide a photo of the damaged goods and packaging).
  • Good does not match description.

Refunds do not apply to the following goods:

  • Orders for candles with sleeve illustrations that were designed exclusively for the customer.
  • Container candles that were damaged during the return. (Return shipment must be insured by the customer).
  • Container candles that have been partially used / burned /damaged by the customer.
  • Large order quantities of candles purchased by a business for resale.

Returns

Returns can be made by mail. To return an item by mail, follow the procedure below:

When return of the goods has been agreed a return address will be provided by theillustratedcandle.com.

Goods must be shipped to the return address provided. Goods must be packed in the original protective packaging. Goods returned must be insured for damage, normally included in the standard postage costs. If returned goods are received in damaged condition no refund will be made by theillustratedcandle.com for any item that is damaged and therefore cannot be returned to stock. The customer’s refund in this case is covered by the postal insurance.

Proof of shipment and tracking data shall be provided to info@theillustratedcandle.com by the customer returning the goods.

Cancellation Form

If you want to cancel your contract of sale with us, you may copy the form below and email it back to us at the email address below.

Email: info@theillustratedcandle.com

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

I hereby give notice that I cancel my contract of sale of the following goods or services purchased from The Illustrated Candle:

?

?

?

?

Ordered on (date)      ————————————–

Received on (date)    ————————————–

Customer name:       ————————————–

Customer address:  ————————————–

Signature (only required if you are returning a scanned copy of this form)

Signature:                     ————————————–

Date:                               ————————————–